You can always send us an email. We'll definitely respond to each one, but it may take a little longer to get help this way. If you need help sooner, we recommend reaching out via LiveChat.

We're most responsive on LiveChat, so if you need help quickly, that's the best way to reach us. If we're not online at the moment, we try to respond within 6 to 12 hours on a business day.

Each week we set aside time just for speaking to writers face-to-face. We can chat about your writing process, features you want to see, or things you're finding hard.